No illegal use
Do not use ReturnGuard to violate any law that applies to you or to your end customers. This includes consumer protection law, sanctions regimes, anti-money laundering rules, tax law, and intellectual property law.
No abusive data uploads
Do not upload content that is unlawful, infringing, defamatory, harassing, or otherwise harmful. Inspection photos must be of returned items and packaging only — do not upload images of people, identification documents, or content unrelated to returns operations.
Do not import end-customer data you do not have a lawful basis to process.
No attempts to bypass security
Do not attempt to probe, scan, or test the vulnerability of the service except through our coordinated disclosure program. Do not attempt to defeat authentication, rate limiting, workspace isolation, or any other protective measure. If you find a security issue, write to security@returnguard.net.
No unauthorized access
Only access workspaces, accounts, integrations, and data that you are explicitly authorized to use. Do not share credentials. Do not impersonate another user inside or outside the service.
No spam or abusive automation
Do not use ReturnGuard to send unsolicited bulk messages or to power outbound marketing to end customers who have not consented. Automated workflows must respect consent state, suppression lists, and rate limits. Do not generate excessive load, scrape large volumes of data outside our APIs, or run automation that degrades the service for other customers. Use of our public APIs is permitted within the documented rate limits.
No harmful AI usage
Do not configure rules, prompts, or workflows that intentionally mislead, deceive, profile individuals on protected characteristics, generate prohibited content, or take consequential actions against an end customer without human review. AI features are decision support — a person on your team is responsible for the final outcome on each return, refund, and recovery action.
No misuse of customer data
Customer data inside a workspace must only be used for legitimate return operations. Do not export end-customer data to use it for purposes the customer did not consent to (for example, building unrelated marketing audiences). Do not re-sell or re-license workspace data to a third party without a lawful basis.
Enforcement
If we believe a workspace is materially violating this policy, we may contact the workspace owner, restrict specific functionality, or — where necessary to protect the service or third parties — suspend the workspace. We will give reasonable notice except where immediate action is required.
Reporting abuse
To report a violation of this policy, write to support@returnguard.net with as much detail as you can share. We treat every report seriously.
These pages describe how ReturnGuard operates today. They are written in plain language for our customers and are not legal advice. For contractual questions, contact support@returnguard.net.