Terms of Service

These Terms of Service form an agreement between ReturnGuard Labs LLC ("ReturnGuard", "we") and the entity that signs up for or uses the service ("you", "Customer"). By creating a workspace, paying for a subscription, or accessing the application, you agree to these terms.

ReturnGuard grants Customer a non-exclusive, non-transferable right to use the service for Customer's internal business operations during the subscription term.

Customer is responsible for the accuracy of account information, the security of login credentials, and the activity of users invited into the workspace. Workspace owners must keep at least one active billing contact reachable by email.

Each user must be a named individual. Sharing a single login between multiple people is not permitted.

Customer is the controller of the customer, order, product, and return data it imports into its workspace. Customer represents that it has the legal basis to import that data into ReturnGuard and to instruct us to process it for the purposes described in these terms and our Data Processing page.

Customer remains responsible for fulfilling end-customer rights requests (access, correction, deletion). ReturnGuard will assist with these requests as described in the Privacy Policy.

Customer must not use the service in violation of our Acceptable Use Policy, including no illegal use, no abusive uploads, and no attempts to bypass security controls. ReturnGuard may suspend a workspace that materially violates the Acceptable Use Policy after reasonable notice, except where immediate suspension is necessary to protect the service or third parties.

Subscriptions are billed monthly or annually in advance, in the currency listed on the order. Fees are non-refundable except where required by law. Customer is responsible for any taxes other than taxes on ReturnGuard's net income.

Customer can cancel from billing settings at any time; the workspace remains active until the end of the paid period and will not auto-renew. We do not pro-rate unused time on monthly plans. Annual plans cancelled mid-term are not refunded except where required by law or where ReturnGuard materially failed to deliver the service. Either party may decline to renew at the end of a term by giving notice before the renewal date.

Customer retains all rights in the data and content it uploads — including imported customer records, product catalog, return cases, evidence photos, notes, and rules. Customer grants ReturnGuard a limited license to host, process, display, and back up that content solely to operate, secure, and improve the service for Customer.

Anonymous, aggregated metrics derived from usage of the service may be used by ReturnGuard to operate and improve the product. These metrics do not identify Customer, individual users, or end consumers.

In addition to the Acceptable Use Policy, Customer must not: (a) reverse engineer or attempt to extract source code, (b) resell or sublicense the service, (c) use the service to build a competing product, (d) circumvent usage limits or technical restrictions, (e) interfere with other customers' use of the service, or (f) use the service to send spam or unsolicited bulk communications.

The service may connect to third-party platforms — for example a Customer's ecommerce platform, payment provider, or messaging tool — at Customer's direction. Customer is responsible for its agreements with those third parties. ReturnGuard is not liable for the acts or omissions of third-party services, and changes those services make to their APIs may affect features that depend on them.

ReturnGuard surfaces AI-assisted recommendations for fraud risk, refund paths, recovery routing, and similar workflows. These recommendations are decision support, not autonomous decisions. The Customer's reviewer is responsible for the final outcome on each return, refund, and recovery action.

Customer should not rely on AI recommendations for legal, financial, or safety decisions outside the intended return-operations scope.

Each party will protect the other party's confidential information using at least the same care it uses to protect its own. ReturnGuard will not access Customer workspace data except (a) to provide and improve the service, (b) to prevent or investigate abuse, (c) at Customer's request, or (d) where legally required.

We aim for high availability and continuous improvement of the service. We may perform maintenance and may modify features over time. Material removals of features will be communicated in advance where reasonably possible.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Each party's total aggregate liability arising out of or relating to these terms is limited to the fees paid by Customer to ReturnGuard during the twelve months preceding the event giving rise to the claim.

Nothing in these terms limits liability for fraud, willful misconduct, or any other liability that cannot be excluded under applicable law.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. On termination, Customer's right to access the service ends. ReturnGuard will make Customer's workspace data available for export for up to 30 days after termination, after which it will be deleted in line with the Privacy Policy.

Customer will defend and indemnify ReturnGuard against third-party claims arising out of (a) Customer's content or its use of the service in breach of these terms or the Acceptable Use Policy, or (b) Customer's violation of applicable law in its use of the service. ReturnGuard will defend and indemnify Customer against third-party claims that the service, used as permitted under these terms, infringes a third party's intellectual property rights.

These terms are governed by the laws of State of Texas, United States, without regard to conflict-of-law principles. The parties agree to the exclusive jurisdiction of the courts located in that jurisdiction for any dispute that cannot be resolved informally.

We may update these terms to reflect changes in the service or in applicable law. Material changes will be communicated to workspace owners at least 30 days before they take effect. Continued use of the service after the effective date means you accept the updated terms.

Contractual questions go to legal@returnguard.net. Postal mail to ReturnGuard Labs LLC, 32607 FM2978, Magnolia, TX 77354, United States.

This summary explains our terms and is not legal advice.