Operational
High return volume
Queues that grow faster than your reviewers can read them. Auto-approve thresholds and margin-at-risk sort give the team focus.
Solutions
Tuned to how your operation actually loses money.
Same product, different defaults. Pick the operation that looks most like yours and ReturnGuard ships with the workflows, reason codes, and recovery rules already configured.
Where margin disappears
Six places fashion returns quietly cost you.
Operational
Refund margin leakage
Cash refunds where store credit or exchange would have held the sale. Refund Path Engine recommends — your reviewer confirms.
Operational
Item condition uncertainty
Reviewers grading the same case three different ways. Condition Vision pins photo evidence and a consistent grade per case.
Operational
Product fit issues
Sizing clusters that surface in season three when they should have surfaced in week two. Product Issue Intelligence catches them early.
Operational
Exchange loss
Customers refunded when they would have happily exchanged. Exchange Saver offers the closest in-stock alternative before refund.
Operational
Recovery routing complexity
Restock, outlet, repair, donate — decisions made by spreadsheet and habit. The Recovery Router scores each case and balances partner capacity weekly.
Pick a lane
Four operating profiles. Different defaults out of the box.
Fashion brands
Apparel-first defaults for full-price brands.
Size-and-fit reason codes, seasonal recovery rules, outlet routing tuned for full-price positioning, and CX language that protects relationships.
- Avg. return rate
- 18–24%
- Top reason cluster
- Sizing & fit
Footwear
Box, sole, and upper — graded together.
Inspection flows that score box wear, sole scuffs, and upper condition in one pass. Repair routing wired to refurb partners. Per-size restock signal.
- Repair recovery delta
- 4–6× outlet
- Top reason cluster
- Size exchange
Premium streetwear
Drop-aware control for hype releases.
Authentication checkpoints on inbound returns, hype-aware resale routing, and drop-window risk scoring on first-72-hour returns.
- Drop-window risk
- +62% vs baseline
- Top reason cluster
- Item-switch checks
High-volume returns
Built to keep up when 18% comes back.
Auto-approve thresholds for safe cases, margin-at-risk queue prioritization, and recovery routing that scales with capacity.
- Auto-approval
- up to 60% of safe cases
- Reviewer focus
- Cases worth reviewing
Pick the lane closest to yours
Walk the workflow with seeded fashion data.
Reason codes, recovery rules, and inspection flows already configured for your operating profile.